The No Surprises Act, which seeks to increase transparency regarding medical billing and patient cost-sharing responsibility, was signed into law in late 2020 and went into effect January 2022. Although the No Surprises Act seeks to relieve some of the worries patients have about cost of care, it creates increased pressure on healthcare payers and providers. To stay compliant with the No Surprises Act and build transparency regarding pricing and patient costs liability, a member education and communication strategy is key. RingCentral can help payer organizations implement a communication plan that educates and engages members.