Skip to main content
Email

The latest news in Healthcare IT – straight to your inbox.

Home
  • Main Menu
  • Subscribe
  • Topics
    • Video
    • Analytics
    • Artificial Intelligence
    • Cloud Computing
    • EHR
    • Government & Policy
    • Interoperability
    • Patient Engagement
    • Population Health
    • Precision Medicine
    • Privacy & Security
    • Telehealth
    • Women In Health IT

Regions

  • ANZ
  • ASIA
  • EMEA
  • Global Edition

ServiceNow

News
Resource
Video
Infographic
Bill Hudson
Embracing innovation on the quest toward excellent customer service
By 03:41 pm September 23, 2019

Experts warn of the dangers of implementing new software with old processes, merely seeking 'shiny things' and balancing ubiquitous buy-in with appropriate permissions.

Brad Newton, Vice President of Information Technology Administration, Wellstar Health System
Meeting the needs of clinicians while modernizing information technology
By 01:27 pm September 23, 2019

Advocating for tech implementations, eliminating help desk constrictions and keeping clinicians more engaged at the bedside are crucial, says a panel of experts.

Erik Zempel, Director of Performance and Improvement Management at University of Michigan — Michigan Medicine
Q&A: Leveraging technology to improve the customer experience
By 07:07 am September 05, 2019

"We defined early on that the customer experience should be simple, correct, and direct, and be delivered with empathy, efficiency, and pride.”

Doctor using a computer.
UnitedHealth Group relies on user-centered design approach to improve customer service
By 03:59 pm June 27, 2019

By creating a new engagement layer for agents, UnitedHealth was able to address workflow issues, making it possible for them to focus on customers more keenly.

Doctor showing patient a tablet screen.
Balancing cybersecurity concerns with patient needs in an era of increased risk
By 07:07 am June 24, 2019

Walking the fine line between optimal communication and regulatory compliance, IT must engage business leaders with the results of the risk assessments they routinely perform.

The Daily Brief Newsletter

Get daily news updates from Healthcare IT News.
Your subscription has been saved.
Something went wrong. Please try again.

More Stories

Lee Kim, HIMSS_Las Vegas skyline Photo by halbergman/E+/Getty Images
Past year's data breaches often stemmed from remediable cybersecurity gaps
Cathy Menkiena, Health Catalyst_Las Vegas skyline Photo by halbergman/E+/Getty Images
Innovative – and useful – tech is key to empowering care teams
Sameer Sethi of Hackensack Meridian Health on AI
Hackensack Meridian Chief AI Officer on the intersection of business and technology
Doctor checking and tracking information on a computer
HHS updates regulatory guides for the safe use of EHRs
Sameer Sethi, Hackensack Meridian Health_Computer neural network concept Photo by dan/Moment/Getty Images
Chief AI Officer on becoming one and working with the C-suite
Businessperson signing piece of paper
White House releases guidance on federal AI use and procurement
Dr. Ateev Mehrotra of Brown University School of Public Health on telehealth policy
Brown University policy expert talks about the future of telehealth flexibilities
Micky Tripathi, former HHS acting chief AI officer
Former National Coordinator headed to Mayo Clinic, reports say
Home

More News

  • MobiHealthNews
  • Healthcare Finance News
  • Healthcare Payers News

Newsletter Signup

HIMSS25 European Health Conference & Exhibition
HIMSS25 European Health Conference & Exhibition
Get ready for knowledge-sharing, all the latest innovations, and in-depth demos with Europe's most influential healthcare community.
10 - 12 June, 2025 | Paris
Learn More
AI in Healthcare Forum
AI in Healthcare Forum
The HIMSS AI in Healthcare Forum cuts through the hype to showcase real-world examples illustrating the transformative potential, and realistic challenges of AI application across the care continuum.
10 - 11 July 2025 | New York
Learn More

Footer Menu

  • About
  • Advertise
  • Reprints
  • Contact
  • Privacy Policy

© 2025 Healthcare IT News is a publication of HIMSS Media

X

Topics

  • Video
  • Analytics
  • Artificial Intelligence
  • Cloud Computing
  • EHR
  • Government & Policy
  • Interoperability
  • Patient Engagement
  • Population Health
  • Precision Medicine
  • Privacy & Security
  • Telehealth
  • Women In Health IT

Career

  • Events
  • Jobs
  • Research Papers
  • Webinars

More

  • About
  • Advertise
  • Contact
  • Special Projects
  • Video

Regions

  • ANZ
  • ASIA
  • EMEA
  • Global Edition

The Daily Brief Newsletter

Get daily news updates from Healthcare IT News.

Search form

Top Stories

Nurse checks tablet to communicate on shift
Zoom launches agentic AI-powered mobile comms for frontline staff
HIMSSCast logo
HIMSSCast: Should every healthcare organization have an AI strategy?
Vik Bajaj, Foresite Labs_Medical research Photo by Edward Jenner/pexels.com
Healthcare research is being affected by federal budget cuts