Patient Engagement
UC San Diego Health works with clinicians, patients, designers and IT teams to develop digital tools that improve patient experience, says Keisuke Nakagawa, director of strategic impact at UCSD and a HIMSS25 Changemaker.
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05:25 pm
April 11, 2025
Sara Luisa Mintrone, chief marketing officer for the Dedalus Group, believes that, since the pandemic, patients want to participate in their own care rather than passively waiting for treatment decisions to be made for them.
CareEvolution's asthma management tool creates a baseline of data and notifies patients of significant changes, helping them better manage their condition, explains Dr. Bronwyn Harris, chief transformation officer.
Cherish Health's tool can help monitor patients who may not want to, or remember how to, enter their own data into a health app, says Sumit Nagpal, the company's CEO.
The hospital's central goal of improving patient engagement and care quality has helped it achieve Stage 7 on the AMAM maturity model and more. Jong-Soo Choi, CTO of the Korea health system and a HIMSS25 Changemaker, explains.
Dr. Colin Banas, chief medical officer at DrFirst, says mental health providers quickly adopted telehealth during the pandemic. Now he says he thinks AI agents can help understaffed offices with triage and prescription management.
Nursing leaders are embracing digital tools that streamline workflows and improve unique connections with patients, says Mary Joy Garcia-Dia, DNP, program director of nursing informatics at NewYork-Presbyterian Hospital and a HIMSS25 Changemaker Awardee.
Virtual environments can provide soothing, nonjudgmental healthcare experiences, leveraging AI-generated agents and immersive spaces, says Anca Petre, cofounder of MedShake Studio.
Rita Sharma, chief product officer at Pager Health, says health plans that are transparent and offer access to care and member benefits have great Net Promoter Score results.
The biggest hurdles in healthcare are rooted in how it is provided and IT is fundamental to process improvement, says University of South Carolina professor and HIMSS25 Changemaker Elizabeth Regan.
